Shipping and Returns
Shipping Time
5-12 Business Days
Shipping Cost
Below 50$: 2,99
From 50$: Free Shipping
Returns
If you are not satisfied with our products, we can arrange a return for you. We have locations in Germany and China and depending where you are sending from we need to decide where you will send the products. So please send us a quick email to info@tbgstyles.com if you want to return your products and we will tell you where to send them. Our reaction time is usually between 30 minutes and 24 hours.
Do not just return your purchase to the adress of the sender!
Our return policy is valid for 30 days. Unfortunately, after 30 days of receiving your order, exchanges or returns are no longer possible.
To be eligible for a return, your item must be unused and in the same condition as when you received it.
There are certain situations where only a partial refund will be granted or a refund will be refused.
- Any item that is not in its original condition or has been damaged.
- Any item that is missing parts for reasons that are not our fault(s).
- Any item that is returned more than 30 days after delivery.
Refunds
Once we have approved the return, your refund will be processed within 7 days and automatically transferred to your account using the payment method you used for your purchase.
Shipping
You must bear the shipping costs for returning your item yourself. The shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You are expected to return the item with a trackable shipping service or insurance. The sender is always responsible for shipping and we cannot guarantee that we will receive your returned item.